This page clearly explains how your personal information is collected at Goolds Bat, why it is collected, and how it is kept secure. We believe your data belongs to you.
Respecting your trust at every step is our responsibility
Goolds Bat servers and databases operate to the highest cybersecurity standards. Every transaction and login is protected by 256-bit SSL encryption.
ISO-standard securityWe only collect information that is genuinely necessary to provide our services. Avoiding unnecessary data collection is a core principle at Goolds Bat.
Minimal Data CollectionYou can view, correct, or delete your data at any time. No information is processed without your consent.
Full user controlGoolds Bat does not sell your information to any advertiser, data broker, or other third party. This is our strict policy.
No Data SellingAfter your account is closed, your information will be permanently deleted from our systems within a set period. No data is retained beyond what is legally required.
Specific retention periodIn the event of a data security breach, Goolds Bat will notify affected members within 72 hours and take all necessary steps to address the situation.
72-Hour NotificationWelcome to Goolds Bat's Privacy Policy. This policy explains what information we collect, why we collect it, and how we keep it safe. By using the Goolds Bat website or app, you agree to this Privacy Policy.
This policy applies to all Goolds Bat services — including online betting, lottery, casino games, customer support, and marketing communications. We want you to use our platform with full knowledge of how your data is handled.
Important: Goolds Bat will never ask for your password, OTP, or full payment card number via email, phone, or chat. Any such communication is always fraudulent.
This Privacy Policy has been prepared in compliance with applicable data protection laws and regulations in Bangladesh. For international members, the laws of their respective countries are also taken into consideration.
Goolds Bat collects various types of information, which can broadly be divided into two categories: information you provide directly, and information collected automatically.
Please Note: Goolds Bat only collects information that is genuinely necessary to provide our services. No excess or irrelevant data is collected.
Goolds Bat collects information through several methods. Your consent or awareness is ensured at every stage.
| Collection Methods | What Data | When |
|---|---|---|
| Registration Form | Full name, mobile number, email address, date of birth | At the time of account registration |
| KYC Verification | Identity documents, photo, proof of address | Before withdrawal |
| Payment Processing | Payment method, transaction ID | On Every Transaction |
| Cookies & Tracking | Browsing behavior, session data | While using the platform |
| Support Contact | Chat & Email Conversations | When Contacting Support |
Goolds Bat uses your information for the specific purposes listed below. Each purpose has its own clear justification:
Your information is needed to manage your account, provide betting services, process transactions, and deliver customer support. This is our most essential purpose.
Your information is used to detect multiple accounts, monitor suspicious transactions, prevent money laundering, and protect against account fraud.
Your information is used to fulfill KYC verification, Anti-Money Laundering (AML) compliance, and the reporting requirements of relevant regulatory bodies.
Anonymous analytics data is used to analyze user experience, identify platform bugs, and plan new features.
With your consent, promotional offers, bonuses, and event updates may be sent to you via email or SMS. You can withdraw this consent at any time.
Please Note: Goolds Bat does not use your information for any purpose beyond those stated above. Your permission will be sought before your data is used for any new purpose.
Goolds Bat does not sell your personal data to any third party. However, in limited circumstances, certain information may be shared with specific third parties:
Rest assured: All third parties with whom your information is shared are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
Cookies and similar technologies are used on the Goolds Bat website and app to enhance your browsing experience and support platform operations.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.
Goolds Bat uses the latest technology to keep your information secure. Our security infrastructure operates across the following layers:
256-bit encryption on all data transfers
Firewall & Intrusion Detection System
Industry-standard bcrypt hashing algorithm
Third-party security audits
Goolds Bat retains your data for the following periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 years | Financial Records Regulations |
| KYC Documents | 5 years after the end of the relationship | AML Law |
| Support Chat Logs | 3 years | Service Quality Assurance |
| Marketing data | Upon withdrawal of consent | Optional Consent-Based |
As a Goolds Bat member, you have the following rights over your personal data:
You have the right to know what information we hold about you and to receive a copy. Submit a request to our support team and the information will be provided within 30 days.
If any of your information is incorrect, you can request a correction. Most details can be updated directly from your account settings.
You can request deletion of your data beyond what is legally required. Data will be deleted within the specified timeframe after account closure.
You may object to the processing of your data for marketing communications or other optional purposes, and you can withdraw that consent at any time.
You can request an export of your data in a standard format (such as CSV or JSON) that can be used on other platforms.
To exercise your rights: Email us at support@gooldsbat.com or reach out via Live Chat. We will respond within 30 days after verifying your identity.
Goolds Bat is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.
If we have evidence that a minor has opened an account, that account will be closed immediately and all collected data will be deleted. If a parent or guardian believes their child has created an account, please contact our support team right away.
Goolds Bat may update this Privacy Policy from time to time. For any significant changes, you will be notified in the following ways:
Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. We will do our best to respond within 30 days.
Your Data, Your Rights: Goolds Bat always respects your right to privacy. If you have any questions about our practices, feel free to ask.
Happy with our Privacy Policy? Open an account now and start betting safely.
For users 18 and older. Please gamble responsibly.